Confirmed Bug Regularly required to reconfirm email although my email has never changed

[N.CAL Fragrance Reviewer]

In the last 24 hours I've been frequently (5 times now) asking me to reconfirm my email.

What is going on here? I have to get basenotes send me a confirmation email and then reconfirm my confirm my email. Unless I do this I'm not able to respond to messages or make posts.

Really annoying. Need help from the Mods on what to do about this.

On a side note, any basenotes notifications that I get, automatically gets thrown into my junk/spam folder. I don't know why it's doing this. I've looked at my settings on my email and I've not put a filter to mark it as spam. I have to mark it as not spam but for some reason new notifications get put in the junk/spam folder.

I don't know what's going on here.

The last time I reconfirmed my email, in a short time approximately 30 minutes, it asked me to reconfirm my email again!

 

[N.CAL Fragrance Reviewer]

In the last 24 hours I've been frequently (5 times now) asking me to reconfirm my email.

What is going on here? I have to get basenotes send me a confirmation email and then reconfirm my confirm my email. Unless I do this I'm not able to respond to messages or make posts.

Really annoying. Need help from the Mods on what to do about this.

On a side note, any basenotes notifications that I get, automatically gets thrown into my junk/spam folder. I don't know why it's doing this. I've looked at my settings on my email and I've not put a filter to mark it as spam. I have to mark it as not spam but for some reason new notifications get put in the junk/spam folder.

I don't know what's going on here.

The last time I reconfirmed my email, in a short time approximately 30 minutes, it asked me to reconfirm my email again!

I switched out the emails. Problem solved.

 

[JBHoren]

I switched out the emails. Problem solved.

Can you confirm that?

 

[N.CAL Fragrance Reviewer]

Can you confirm that?

I've had zero notices that I had to reconfirm my email by Basenotes after entering in a new email (gmail). I previously used Yahoo which recently started to give me problems. Apparently there were a lot complaints by other yahoo email users recently of their email being problematic.

 

[JBHoren]

Can you confirm that?

I've had zero notices that I had to reconfirm my email by Basenotes after entering in a new email (gmail). I previously used Yahoo which recently started to give me problems. Apparently there were a lot complaints by other yahoo email users recently of their email being problematic.

I was being a wise-guy... I should've added an appropriate smiley to that post. Apologies. 😥

FWIW, AT&T used Yahoo mail for its (AT&T's) customer-account email... there were always "issues". AT&T finally set-up its own server for that purpose.

 

[Pippin06]

In the last 24 hours I've been frequently (5 times now) asking me to reconfirm my email.

What is going on here? I have to get basenotes send me a confirmation email and then reconfirm my confirm my email. Unless I do this I'm not able to respond to messages or make posts.

Really annoying. Need help from the Mods on what to do about this.

On a side note, any basenotes notifications that I get, automatically gets thrown into my junk/spam folder. I don't know why it's doing this. I've looked at my settings on my email and I've not put a filter to mark it as spam. I have to mark it as not spam but for some reason new notifications get put in the junk/spam folder.

I don't know what's going on here.

The last time I reconfirmed my email, in a short time approximately 30 minutes, it asked me to reconfirm my email again!

This is exactly what's been happening to me. Almost gave up and permanently deleted my account. Hopefully changing to and linking a gmail address will solve this .

 

[N.CAL Fragrance Reviewer]

I was being a wise-guy... I should've added an appropriate smiley to that post. Apologies. 😥

FWIW, AT&T used Yahoo mail for its (AT&T's) customer-account email... there were always "issues". AT&T finally set-up its own server for that purpose.

I've had my email account for nearly 20 years. It was only within the last few years that problems started to escalate. Yahoo mails has gone down in performance. It's unable to monitor or filter out emails properly. Emails that aren't spam are marked as spam and vice versa. Lots of complaints by users of how corrupt and poorly maintained their services are.

This is exactly what's been happening to me. Almost gave up and permanently deleted my account. Hopefully changing to and linking a gmail address will solve this .

Initially thought Basenotes was the problem but very few have had issues which made me rethink it was Yahoo. All evidence leads to that conclusion.

 

[RedRaider430]

Initially thought Basenotes was the problem but very few have had issues which made me rethink it was Yahoo. All evidence leads to that conclusion.

I use a Yahoo email account for Basenotes and I've never had any problems. I wonder if it's because I'm on a Mac.

 

[N.CAL Fragrance Reviewer]

I use a Yahoo email account for Basenotes and I've never had any problems. I wonder if it's because I'm on a Mac.

I use a Mac as well. How old is your email account?

 

[RedRaider430]

I use a Mac as well. How old is your email account?

Don't know exactly, but very old.

 

[thrilledchilled]

Message I get:

• Your account is currently awaiting confirmation. Confirmation was sent to xx@XXXX.com
  Resend confirmation email

And I have to reconfirm the email address I’ve been using.

Seems like a bug! Thank you!!

 

[teardrop]

l've just experienced the same problem, being unable to post here since the night before last until this morning. l emailed Grant about it, & it seems Yahoo was blocking my notifications for no apparent reason. And reconfirming my email didn't work until just now. There didn't seem to be any way to get Yahoo to unblock notifications, & l had no wish to get a new email address just for this. lncredibly frustrating, & l hope it won't happen again! ls there any way to prevent this?

 

[teardrop]

It just happened again, but fortunately reconfirming my email worked this time...

 

[N.CAL Fragrance Reviewer]

I brought this up a year ago when I had trouble with Yahoo, they've done weird things on their platform in the last two years or so. I suggest switching your email, gmail works fine. No problems since then.

 

[Shadowartisttxl]

I’ve had to reconfirm my email 5 times in the past month, and lose my privileges to do almost anything until I reconfirm each time. I haven’t changed my email since I’ve had my account - anyone else getting this problem?

 

[teardrop]

See this thread: https://basenotes.com/threads/regul...l-although-my-email-has-never-changed.535778/

There are a couple of other similar threads, too.

This is happening to me several times a day most days, & l refuse to open a new email account just because of it. But it is infuriating!

 

[N.CAL Fragrance Reviewer]

I’ve had to reconfirm my email 5 times in the past month, and lose my privileges to do almost anything until I reconfirm each time. I haven’t changed my email since I’ve had my account - anyone else getting this problem?

What email are you using?

 

[grant]

I have merged all the related threads together.

Here's the issues.

When this software detects that an email isn't getting through to someone, it stops emailing you, and limits access until you enter a working email address.

Some email providers bounce back the email to us, so that BN thinks the email is not getting through. They bounce it back, as they think it is spam - and it doesn't even reach your inbox or spam folder.

I have asked our email provider to look into the Yahoo ones. Yahoo say that the messages are temporarily deferred due to unexpected volume or user complaints

In the meantime, your best option is to sign up to a free email account that's not Yahoo, and enter that as your email address. You can then get the new email account to automatically forward the emails to your Yahoo account.

I'm also looking into a different email provider, but that's a long job

 

[teardrop]

Thanks Grant for looking into this. l'm still resistant to opening a new email account, but l've tried turning off email notifications to see if this stops happening. l'll let you know...

 

[teardrop]

So l went to "Preferences" & unticked email notifications for "content you create" & "content you interact with". But l'm still getting email notifications. Further down there's a whole list of items for which you can receive "alerts", but l thought that just referred to the Alerts that appear when you click on the little bell, in the top right corner of the basenotes page when you're logged in? Sorry if l'm being dim, but how do l turn off email notifications for posts in threads??

 

[grant]

If you go to https://basenotes.com/watched/threads
and https://basenotes.com/watched/forums

In the top right, there's a drop down that says Manage Watches Threads/Forums

Then choose Disable email Notifications

 

[teardrop]

Thanks, @grant! l've done that now, so we'll see if it makes a difference...

lf l wanted to find those pages again & can't find your links, how would l do that?

 

[teardrop]

l haven't had to reconfirm my email since turning off notifications; l guess Yahoo can't block emails if there are no emails to block! l check basenotes frequently throughout the day anyway, so this will do at least as a temporary fix, l hope.

 

[grant]

lf l wanted to find those pages again & can't find your links, how would l do that?

If you go to the drop-down menu on What's New and choose Watched - it will show you all the things you are watching

 

[teardrop]

If you go to the drop-down menu on What's New and choose Watched - it will show you all the things you are watching

Ah, found it now, thanks! l didn't realise you have to click on the arrow to the right of "Marketplace" to see "What's New", so l never noticed that part of the menu before. 😊

 

[N.CAL Fragrance Reviewer]

I have merged all the related threads together.

Here's the issues.

When this software detects that an email isn't getting through to someone, it stops emailing you, and limits access until you enter a working email address.

Some email providers bounce back the email to us, so that BN thinks the email is not getting through. They bounce it back, as they think it is spam - and it doesn't even reach your inbox or spam folder.

I have asked our email provider to look into the Yahoo ones. Yahoo say that the messages are temporarily deferred due to unexpected volume or user complaints

In the meantime, your best option is to sign up to a free email account that's not Yahoo, and enter that as your email address. You can then get the new email account to automatically forward the emails to your Yahoo account.

I'm also looking into a different email provider, but that's a long job

I found success by switching over to a gmail account, I have not had an issue since.