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Basenotes Knowledgebase and FAQ
Registering your account
Why should I register for an account?
I’ve not yet received my activation email
How do I register for an account?
Managing your account
I no longer have access to the email address I signed up with, and I’ve forgotten my password. How can I gain access to my account?
How do I change my username?
I’ve forgotten my password
Your profile page
how do I update my email address?
I'm getting a Please update your email message and I'm unable to post
I'm not receiving emails from watched threads
Can I log in with the same user details?
My avatar is all blurry
Where have my friends and contact list gone?
Where can I find my subscribed threads and forum
Why are my private messages all messed up?
Where is my profile picture?
How do I add a fragrance to the directory?
The Basenotes Marketplace
Why can't I post a new thread in the Marketplace?
How to use the forum
What are the rules of the forum
What is a forum?
Posting Messages on the Forum
Formatting your message
Why am I unable to post a message?
Why hasn’t my post received any responses?
What are conversations?
What does locking a conversation mean?
How do I delete a conversation?
How do I start a conversation with another member?
How can I keep track of important conversations?
How can I be notified if someone replies to my conversation?
Information for Companies
How can we add our products to the fragrance directory?
How can we add our store to the product listing page
Can we send you a press release about our product?
Can we send you a fragrance for review?
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