Basenotes Knowledgebase and FAQ

Registering your account

• Why should I register for an account?
• I’ve not yet received my activation email
• How do I register for an account?
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Managing your account

• I no longer have access to the email address I signed up with, and I’ve forgotten my password. How can I gain access to my account?
• How do I change my username?
• I’ve forgotten my password
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Profile Pages

• About Badges
• Your profile page
• Your avatar
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Email

• how do I update my email address?
• I'm getting a Please update your email message and I'm unable to post
• I'm not receiving emails from watched threads
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• Can I log in with the same user details?
• My avatar is all blurry
• Where have my friends and contact list gone?
• Where can I find my subscribed threads and forum
• Why are my private messages all messed up?
• Where is my profile picture?
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• How do I add a fragrance to the directory?

• Why can't I post a new thread in the Marketplace?
• Leaving Feedback

How to use the forum

• Ignoring members
• What are the rules of the forum
• What is a forum?
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Posting Messages on the Forum

• Formatting your message
• Why am I unable to post a message?
• Why hasn’t my post received any responses?
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• What are conversations?
• What does locking a conversation mean?
• How do I delete a conversation?
• How do I start a conversation with another member?
• How can I keep track of important conversations?
• How can I be notified if someone replies to my conversation?
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• How can we add our products to the fragrance directory?
• How can we add our store to the product listing page
• Can we send you a press release about our product?
• Can we send you a fragrance for review?