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FAQ & Help
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Basenotes Knowledgebase and FAQ
Registering your account
Why should I register for an account?
How do I register for an account?
I’ve not yet received my activation email
Managing your account
I no longer have access to the email address I signed up with, and I’ve forgotten my password. How can I gain access to my account?
How do I change my username?
I’ve forgotten my password
Your profile page
I'm getting a Please update your email message and I'm unable to post
how do I update my email address?
I'm not receiving emails from watched threads
Can I log in with the same user details?
Where have my friends and contact list gone?
Why are my private messages all messed up?
My avatar is all blurry
Where can I find my subscribed threads and forum
Where is my profile picture?
How do I add a fragrance to the directory?
The Basenotes Marketplace
Why can't I post a new thread in the Marketplace?
How to use the forum
What is a forum?
What are the rules of the forum
Posting Messages on the Forum
Why am I unable to post a message?
Formatting your message
How do I start a conversation with another member?
What are conversations?
How do I delete a conversation?
How can I be notified if someone replies to my conversation?
How can I keep track of important conversations?
What does locking a conversation mean?
Information for Companies
How can we add our products to the fragrance directory?
Can we send you a press release about our product?
Can we send you a fragrance for review?
How can we add our store to the product listing page
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