Bortnikoff - Official Thread

[Singularious]

Customer experience is big thing in Usa and Canada and probably Britain, but not sure on the last one since havent visited yet. Other countries are much more relaxed in that regard. Also, its good to understand that they are not passing the cost of extra employees and faster better more complex systems on to you. If you are ready to pay roja money for 50 ml of Bortnikoff or Areej, go right ahead. I pay for ingredients and quality and creativity of the composition. I understand where you are coming from, so my best advise is buy from Luckyscent, sealed essense or any other store that carries them to receive that extra treatment that you require. Options are available. Dont want to come around as rude, just saying.

You're not being rude. Both points are valid. For me it's about the lack of communication, not the wait. It is painfully simple to send an automated email to set expectations. But I get it. You'd be lucky to get a call back from the best Porsche mechanic here in town. Although, he'd also refuse your money if he couldn't get to the work soon. The rest of what you said is very valid, though. Operational efficiency costs money. The question is, at what number of offerings is an employee justified?

Either way, it doesn't really matter, but a man can hope.

 

[Mak-7]

It probably would be justified only at the time of release, since that is when their workload spikes. And thinking that even if he has 500 orders, to manually sit there, look at receipt, start email, retype it and send out is at least 2 days of work. Automation of that might cost about 10 k or more.
Who knows, maybe he will read this thread and you will be hard moreover, they are new business as well, there is a room for the growth

 

[Singularious]

It probably would be justified only at the time of release, since that is when their workload spikes. And thinking that even if he has 500 orders, to manually sit there, look at receipt, start email, retype it and send out is at least 2 days of work. Automation of that might cost about 10 k or more.
Who knows, maybe he will read this thread and you will be hard moreover, they are new business as well, there is a room for the growth

Maybe so. For sure that isn't a $10k USD proposition, though. Even high dollar marketing and email automation experts in the States could set up an email trigger in like two hours for the cost of one bottle. ��

 

[Mak-7]

Maybe. Still learning system development costs, so basing it only on my basic experience. Would be nice if that is what it costs

 

[litworth]

350$ for 50ml is not the far off from Roja, so I don’t get the comparison. If I am spending $350 for 50ml of a fragrance, I do not think it’s unfair to ask for better communication regarding shipping times. Yes, Bortnikoff makes good fragrances but let’s not kid ourselves into thinking that it’s such a good price for us and he is making so little money off of it that he can’t afford an extra person to help.

 

[Singularious]

Back to the thread at hand, does anyone else have any impressions of the new line yet? Really curious to hear to build some excitement. Mainly for myself. This hobby is keeping me sane right now, even if barely.

 

[oudaddict]

I agree with Mak-7 and as someone who develops websites, I know how easy and cheap it is to integrate a spontaneous mailing system. That said, Adam and Dmitry have been doing this for years and their methods, by and large, have largely remained unchanged. Sometimes we have received the shipping details and then the parcel came the next day or even after the parcel came. We have become used to it now (not that it is correct or good customer service).

 

[wood&leather]

He isn't alone. I mean, he apparently is, but ALD is no better. We discussed that in the other thread. I think I was scolded for it, but these "premium niche houses" do business unlike any other premium product I have ever dealt with.

No one minds people posting being irritated. It's when they approach extended entitled rants that the forum pushes back.

 

[Singularious]

I agree with Mak-7 and as someone who develops websites, I know how easy and cheap it is to integrate a spontaneous mailing system. That said, Adam and Dmitry have been doing this for years and their methods, by and large, have largely remained unchanged. Sometimes we have received the shipping details and then the parcel came the next day or even after the parcel came. We have become used to it now (not that it is correct or good customer service).

True. Just how it is. It's what my wife does for a living as well (email marketing, automation and integrations). I even offered it up to Adam for free. He declined with a comment about how hard it is to run a small business. I've been there, but I took all the free help I could get. Shrug. Whatcha gonna do? Now where is my cologne! Lol.

 

[TNBLUEMIKE]

They could feel they would be overwhelmed as their product is already selling out at lightening speed. For a small to mid sized artisan with their blending skills in naturals it doesn't lend itself to the Creeds and Xerjoff's of he world. At the moment I appreciate what they do and it is user friendly enough for me with the drawbacks of shipping delays. I can see why it can be frustrating at times even in these surprising times. I am sure if the orders are filled they will be taken care of.

 

[litworth]

8 days and counting, with no communication after I paid. No bueno. Won’t be doing this again.

 

[oudaddict]

8 days and counting, with no communication after I paid. No bueno. Won’t be doing this again.

Been 5 days for me. It is really bad customer service. We've been discussing this problem for a long time on the ALD thread and here but nothing has changed.

 

[Proust_Madeleine]

Pre-ordered samples of the colognes from LS. Excited to see what Moss Cologne is like especially. I really wish it ended up being Bonheur but maybe it’s so good as is that Dmitry just had to let it go in that direction!

 

[Singularious]

I'm at the 8 day mark also. Sent a brief check in email two days ago. Radio silence on that one, too.

 

[thrilledchilled]

I sent Dmitry an email and he responded yesterday. 7 months later. Lol.

 

[Singularious]

I sent Dmitry an email and he responded yesterday. 7 months later. Lol.

Lol. And wow.

 

[psawjack]

I sent Dmitry an email and he responded yesterday. 7 months later. Lol.

At what point does it go from quirky but acceptable to disrespect?

Sent from my LM-V600 using Tapatalk

 

[911LambMelb]

Got in contact with Dmitry. Understandably they are having a few issues. They're in the process of emailing customers. Msg below:




Dear valued customer,

We hope this email finds you well in these difficult times.

We would like to sincerely apologize about shipping delays or delays with shipping notifications that some customers may be experiencing. We take full ownership of this situation and are working very hard to provide satisfactory outcomes.

The delays are due to various reasons. All packages have either been shipped or are about to be shipped very soon. We appreciate your patience and again apologize for any delays and any inconvenience caused.

We pride ourselves on the quality of our perfumes and our customer service. We value you as our customer and each and every order is very important to us. We understand that good communication is important and are working to improve our systems to work more efficiently and effectively during these challenging times and into the future.

If you would like any further information or an update on a specific order, please feel free to e-mail us at [email protected]. We will endeavour to respond as soon as possible.

Take care,

Dmitry and The Bortnikoff Team.

 

[Singularious]

Got in contact with Dmitry. Understandably they are having a few issues. They're in the process of emailing customers. Msg below:




Dear valued customer,

We hope this email finds you well in these difficult times.

We would like to sincerely apologize about shipping delays or delays with shipping notifications that some customers may be experiencing. We take full ownership of this situation and are working very hard to provide satisfactory outcomes.

The delays are due to various reasons. All packages have either been shipped or are about to be shipped very soon. We appreciate your patience and again apologize for any delays and any inconvenience caused.

We pride ourselves on the quality of our perfumes and our customer service. We value you as our customer and each and every order is very important to us. We understand that good communication is important and are working to improve our systems to work more efficiently and effectively during these challenging times and into the future.

If you would like any further information or an update on a specific order, please feel free to e-mail us at [email protected]. We will endeavour to respond as soon as possible.

Take care,

Dmitry and The Bortnikoff Team.

Thanks for the update! Not sure if that means I need to send another email, or count on a response from the last one that I sent.

 

[avo1811]

Got that email as well. On the topic of getting a hold of dmitri, when I sent him the email about combining shipping and saving the $40 he responded like, 2 mins later.